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Question

Missing users in our S3 export

  • 30 March 2022
  • 2 replies
  • 79 views

Hi,

 

We noticed that some users are missing in the export file we have on our S3.

The user exists on RC dashboard when we look in the Customers tab.

Do you know how is it possible?

Just in case it has an impact, we didn’t select the option “Receive new and updated transactions only” so we receive everything each time.

 

Thank you for your help,

Hi @sundeep,

Thank you for your answer.

And yes, these are users who made purchases. They even appear in Adjust because we’ve done the integration.

 

For example, this user: $RCAnonymousID:f593a20a722c4ee8b3f0c8446d177eba
(Adjust id : ca73f5cec7ba8f5deed7eb56bc48fa33) from our project called BEN iOS. It made a purchase, it appears on RC dashboard, in Adjust, in Amplitude but it is not in the RC export on our S3.

https://app.revenuecat.com/customers/643d15ce/%24RCAnonymousID%3Af593a20a722c4ee8b3f0c8446d177eba

 

Thank you for your help

@amsdamsgram do you know if the users you’re looking at in the dashboard have made purchases? Our ETL exports are based on transaction data generated by your customers, so if the user hasn’t made purchases they won’t show up in the export: https://docs.revenuecat.com/docs/etl-exports 

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