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Question

Is possible to reset 2FA?

  • 10 July 2024
  • 1 reply
  • 107 views

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Hello all
I have a collaborator who I don't know how he did, but he lost the 2FA application and can't recover the account and doesn't know what he did with the backup codes, I deleted the user from our list of users and when I add him again he continues to leave the Ask for the board to put the code. Is it not possible to delete the user and configure it again?

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 187 replies
  • July 12, 2024

Hi @Mr.M,

We can help him from Support, can he open a ticket here? We will need some documents to verify his identity so it’s better to do it in a private channel.

 

Best,


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