Is possible to reset 2FA?

  • 10 July 2024
  • 1 reply

Badge +3

Hello all
I have a collaborator who I don't know how he did, but he lost the 2FA application and can't recover the account and doesn't know what he did with the backup codes, I deleted the user from our list of users and when I add him again he continues to leave the Ask for the board to put the code. Is it not possible to delete the user and configure it again?

1 reply

Badge +4

Hi @Mr.M,

We can help him from Support, can he open a ticket here? We will need some documents to verify his identity so it’s better to do it in a private channel.