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Can't find user in customer list, but it exists in RevenueCat

  • February 14, 2022
  • 2 replies
  • 438 views

Thomas
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Hi,

I’m debugging an issue with my billing integration and want to look into customer data in RevenueCat. In my setup I have individual builds (and application ids) for development, staging and production and am currently testing a sandbox purchase for a non-consumable product on iOS.

Now I’m trying to find a specific user, but the Customer List doesn’t show the user. I know that the user exists, since I can get it from the api and could find it by manually editing the https://app.revenuecat.com/customers/ url.

The “Find Customer” search box also does not give me the user.

How can I view all customers in the Customer List?

Thanks,

Thomas

Best answer by sundeep

Hi @Thomas, this doesn’t sound like expected behavior so I’ve turned this into a ticket in our system so I can get more details. We can follow-up there!

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2 replies

Thomas
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  • 5 replies
  • February 20, 2022

Hi @sundeep, thanks for assisting me with my issue. I just tried to reproduce the issue, but right now all is working well. I’ll update the support ticket as well and if I run into it again / find a way to reproduce, I’ll let you know there. Thanks again!


sundeep
RevenueCat Staff
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  • RevenueCat Staff
  • 138 replies
  • Answer
  • February 19, 2022

Hi @Thomas, this doesn’t sound like expected behavior so I’ve turned this into a ticket in our system so I can get more details. We can follow-up there!


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