Question

Flutter - Store problem IOS App Store

  • 5 December 2022
  • 4 replies
  • 571 views
U
Badge +4

Hi, 

PlatformException(2, There was a problem with the App Store., {code: 2, message: There was a problem with the App Store., readable_error_code: STORE_PROBLEM, userCancelled: false, underlyingErrorMessage: UNKNOWN_ERROR, readableErrorCode: STORE_PROBLEM}, null)

 I am getting such a problem, it is successful in developer mode, it works in the sandbox part, but when we download it from the store, it does not work. Is there a revenuecat engineer about the issue

Error Screeshot;

but sandbox success developer mode; 

 

4 replies

ryan
Rank
Userlevel 5
Badge +9

Hey @Upper,

 

In a live app on the App Store this is maybe due to attempting to purchase before Apple has fully propagated your app throughout their servers, are things working for you now? 

 

The STORE_PROBLEM error comes from Apple so there isn’t anything in your code or RevenueCat configuration that can resolve it. The error you’re getting looks like: https://developer.apple.com/documentation/storekit/skerrorcode/skerrorunknown

sharif
Rank
Userlevel 5
Badge +9

Also double-check to make sure your in-app purchases are approved and active - they go through a separate app review process and they have to be approved (you will know if they are not approved, it will say “waiting for review” or “ready to submit” or something similar.)

Sharif
U
Badge +4

Also double-check to make sure your in-app purchases are approved and active - they go through a separate app review process and they have to be approved (you will know if they are not approved, it will say “waiting for review” or “ready to submit” or something similar.)

Hi Sharif,

Since the products in the store were not approved, I think it does not appear, we changed it and sent it for approval again, it is waiting for review, thank you very much for your reply :))) 

B
Badge +4

We start to get the same problem on Production now in iOS 17 randomly but in high frequency.

 

We still use the same purchases_flutter dependency (5.6.2). The problem only occurs in iOS17 in product. We cannot reproduce it in iOS 16.

All our subscriptions are approved and are also purchased by some users. Around 25% of users purchasing get this STORE_PROBLEM error

 

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