We’ve been dealing with a support query from a customer who purchased the wrong annual subscription, then immediately bought the correct monthly subscription (for access to different products), but didn’t get access to the products the new subscription entitles them to.
Our support log from 12 Nov 2021 at 15:53 shows that the original annual subscription is still active:
TPBDYhAnnually 4 Oct 2022 at 06:39
TPBDInNoMonthly 4 Dec 2021 at 06:43
iTunes shows the customer was given a refund from Apple for the first subscription:
But the customer details screen doesn’t show a refund event:
The customer has called Restore Subscriptions option several times now (which calls
Purchases.shared.restoreTransactions), and we have also asked them to delete and reinstall the app to force generation of a new alias - none of this works.
We’ve temporarily kept the customer happy by granting them a free annual that expires at a later date than the annual that is “blocking”, but obviously want to understand what is going on here!
Best answer by ryanView original