I’m trying to track down an inconsistency and hopefully someone here can help. I’ve noticed in the past week that when I look at the Conversions data, it shows that all trial conversions are zero: there are trials started, but all are labeled as Pending, even though the trial period has ended. When I look at individual days and users, I can indeed see users that converted from trial to subscriptions, but the charts that are supposed to aggregate this data don’t seem to reflect the data that I see by looking at individual users. Any help is appreciated!
Best answer by tinaView original
So the new Trials Conversion chart is actually plotted on a "cohort" basis. Meaning the time periods that you see on the x-axis represent the date a customer was first seen (aka when they first opened the app with the RevenueCat SDK). You can read more about this chart here: https://docs.revenuecat.com/docs/charts#trial-conversion
Pasting this section from the docs for convenience: