Hello,
How can I report on % of users crossgrading?
For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription.
Thank you!!!
Hi
There isn’t exactly a way to see in our charts how many users have upgraded/downgraded/cross-graded. You could get some of this information from our Product Change web-hook events.
I can pass this along as a feature request!
In the past, when the subscription retention charts showed monthly movement it was a lot easier to imply cross grading, I think that it’s a major lack of the current reports, so would be great if it could be included somehow.
This question came up in my team today. We recently added an annual subscription offering alongside our monthly offering and want to track how many users upgrade to annual. Is there any change on available charting for crossgrades?
Hey
Unfortunately not at this time, we don’t reflect this information in the charts.
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