Trouble in receiving google play store purchase events

  • 30 April 2024
  • 2 replies



It has been 6 hours since we received a purchase event from the Google Play Store. Is there any way to access technical support in RevenueCat?

This post has been closed for comments

2 replies

Userlevel 4
Badge +6

Hi @RezaOptic,

We’ve already communicated with the owner of the apps that you collaborate on, but I’m posting here as well just for visibility:

Our team has identified an issue with non-subscription Google Play purchases. The fix is currently released and we are monitoring it, but you should be seeing purchases coming through as expected and we are replaying previously failed purchases. Please reach out if you see anything else unexpected, and you can always keep an eye on our status page for updates:

Badge +7

@kaitlin ( removed )