😿‼️ There is already another active subscriber using the same receipt.


Badge +1

I have issue with buying different subscriptions for different users(different user ID’s) with same apple Id.
Getting error: 😿‼️ There is already another active subscriber using the same receipt. 
On dashboard I can see second purchase with first user id.
Subscriptions are in different subscription groups.


11 replies

Userlevel 3
Badge +6

Hey @Vahan!

Sorry to hear this is happening. I’m going to open up a ticket so that you can share a little more information with us. You should be receiving an email soon!

Badge +4

Hi @kaitlin, we are also seeing this issue, are you able to provide us with some follow up to this issue?

Badge +2

We’re also getting this having never seen this message before. Nothing changed our end. Our transfer behaviour is still set to legacy and I’m not clear what the error could mean in that context.

Userlevel 3
Badge +6

Hi @MaxC and @TobiasL,

 

Are you both also seeing this occur with subscriptions that are in different subscription groups?

Badge +5

+1 on this issue. We were seeing this error with the legacy alias option on our V4 build. Problem was fixed upon switching to “Transfer Purchases” 

Badge +2

Hi @MaxC and @TobiasL,

 

Are you both also seeing this occur with subscriptions that are in different subscription groups?

@kaitlin   We only have one subscription, so I guess that’s a no. Under what circumstances should this error message appear when on the legacy transfer behaviour? I can’t imagine how it could ever be applicable.

Hello everyone, I caught such an error on the production environment. A couple of weeks ago there was a release without any errors. I downloaded the application in the app store, a user without any subscriptions makes a purchase and the error "There is already another active subscriber using the same receipt." Payment went through, but nothing was unlocked, only the restoration solved this problem. Hope for help soon

Badge +1

Hello everyone, I caught such an error on the production environment. A couple of weeks ago there was a release without any errors. I downloaded the application in the app store, a user without any subscriptions makes a purchase and the error "There is already another active subscriber using the same receipt." Payment went through, but nothing was unlocked, only the restoration solved this problem. Hope for help soon

I’m having the same problem. Did you find a work around other than transferring purchases?  I’m blocking transfers because my app only allows subscription through authentication, and one user isn’t supposed to have another account. 

Badge

Hello everyone, I caught such an error on the production environment. A couple of weeks ago there was a release without any errors. I downloaded the application in the app store, a user without any subscriptions makes a purchase and the error "There is already another active subscriber using the same receipt." Payment went through, but nothing was unlocked, only the restoration solved this problem. Hope for help soon

I’m having the same problem. Did you find a work around other than transferring purchases?  I’m blocking transfers because my app only allows subscription through authentication, and one user isn’t supposed to have another account. 

Did you manage to solve your problem? How? 

I’m having the same problem. 

  1. Login into app using account UserA

  2. Purchase Purchases.purchaseStoreProduct(storeProduct) product
  3. Subscribe successfully
  4. Log out of app
  5. LogIn back again using account UserB
  6. When UserB buy new plan show error “You are currently subscribed to this
  7. Show Error “There is already another active subscriber using the same receipt.” when use Purchases.restorePurchases(

    how to enable multiple users Purchases.appUserID buy subscription with same device 

Badge

I’m having this same issue. Has there been any updates? 

Reply