The Customer Center feature, using RevenueCat SDK 5.9.0, is frequently showing “No subscriptions found”. This gives the options to ‘Restore purchases’, which works (presumably, anyway - I didn’t actually have a problem with purchases!), but when I open the Customer Center again, I get the same message.
Not seeing anything relevant in the logs - entitlements are being loaded properly, and I am able to use my purchase-only features without issue
Hey
This sounds like it might have to be an issue with how you are identifying users in the app.
Can you send a screenshot of what you are seeing on your end as well as verify that the app user ID that is currently logged in when viewing the customer center is the same one that currently has a subscription?
Interesting - so these days, I’m just using anonymous user accounts when configuring RevenueCat, but some older users (including my own account, I think) may have a custom user id. So presumably, it’s a minority of users who would have a problem, which is good at least.
If this is the case, it’s not clear to me why a user would have a problem with the Customer Center, but would not have a problem with their actual entitlements. is there something there I’m missing? Does the Customer Center not follow aliases/customer id changes in the same way as entitlement loading does?
I currently have it disabled, so I don’t have a screenshot right now, but can send one probably this weekend.
Ooooooh - it looks like this may be a Subscription vs. Lifetime issue. I noticed that 5.11 or 5.12 includes support for Lifetime purchases, and I replicated my current behavior in the simulator. Updating the library fixes the issue in Simulator - I’ll confirm in TestFlight shortly
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