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Free Trial subscription automatically changes to "CANCELLATION"

  • 8 September 2023
  • 1 reply
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I looked at the list of transactions:
"AppStore environment" there is probably a problem with the following:
Free Trial subscription automatically changes to status:
(⚠️ “Disabled the auto-renew status for an active subscription.” webhook type: “CANCELLATION” ⚠️)
Because of this, after the Free Trial period expires, no funds are debited.

😓 Help me to understand. “Also rate the screenshots” 
I did not find more detailed information about the "Opted out of renewal" status.

(Testing use case, Auto renewable, works in the TestFlight environment ✅)

Use case: User subscribed to "Free trial - 7 day"
____________________________
Expectation:
INITIAL_PURCHASE
⬇️ (⏱ 7 days)
RENEWAL
⬇️
CANCELLATION
⬇️
EXPIRATION
____________________________
Reality:
INITIAL_PURCHASE
⬇️ (⏱ 2-3 days)
CANCELLATION
⬇️ (⏱ 7 days)
EXPIRATION

I think in some of the screenshots the funds should have been debited. but it didn't happen.

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Best answer by Michael Fogel 12 September 2023, 18:19

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1 reply

Userlevel 4
Badge +6

Hey @Zefs-AL ,

 

What happened here seems to be that user opted out of auto renewal. This means that trial will not automatically renew to a paid subscription and that user would instantly get revoked the entitlements after the trial ends as well as that they wouldn't pay. 

 

More information on this flow can be found here: https://www.revenuecat.com/docs/event-flows#trial-flow-unsuccessful-conversion

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