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After moving the app to a new Google account, RevenueCat doesn't get the purchase record.

  • 28 September 2021
  • 3 replies
  • 59 views

Hello,

As shown in the title, it seems that after moving the app to a new Google account, it is not possible to get the purchase history from RenueCat. 
After moving the app, is there any action required in RevenueCat? 

Also, a user made a premium purchase after I moving the app, but it doesn't work properly in premium mode, so she’s going to restore the purchase. However, there is an error message 'There's no purchasing record' because there is no purchase history in RevenueCat. How can I restore her purchasing?

Thank you.

3 replies

ryan
Rank
Userlevel 5
Badge +9

You’ll need to update the Play Service Credentials in RevenueCat for your new Google account: https://docs.revenuecat.com/docs/creating-play-service-credentials

 

This customer probably received an “Invalid credentials” error when purchasing. After you update the credentials and give them some time to propagate they should be able to restore purchases.

P
Badge +4

Oh it’s working now! Thank you! :)

P
Badge +4

You’ll need to update the Play Service Credentials in RevenueCat for your new Google account: https://docs.revenuecat.com/docs/creating-play-service-credentials

 

This customer probably received an “Invalid credentials” error when purchasing. After you update the credentials and give them some time to propagate they should be able to restore purchases.

Hello ryan!

Thank you for quick answer.

Two days have already passed since I took action immediately after receiving your answer. But the problem still hasn't been solved. Users paid, but the premium is not working, so a quick solution is needed. Is there a way to make sure that the measures I took are done properly? Or can you check my account?

Thank you in advance!

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