App failing to retrieve package in production for about 20% of users on iOS

  • 22 November 2022
  • 0 replies

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We’ve been using RevenueCat forever and recently updated to 4.13.1 and instrumented the app properly so this behaviour might have been present in the past but we wouldn’t have known it.

About 20% of our users who attempt purchase fail due to RevenueCat returning a nil package. We’re not sure what could cause such a large percent of them to fail and if that’s normal (i.e. 20% of users are launching our app for the first time without Internet connectivity?). Has anyone else seen those failure rates that high?

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