Get Help

I have created subscription with annual introductory offer and I am trying to fetch that product to show the user current offering but I am receiving wrong data as the validity of the plans is showing in some minutes.How can I show the user active introductory price for given subscription?How can I show multiple offers with multiple offers?I am using React native 0.64.2.

I am new to RevenueCat and I am looking for advice on how to architect my consumable in-app purchases with ReveneCat. With the current app I am developing for macOS, I use the AWS Polly service and each usage of Polly costs money (pay as you go). I am using consumable in-app purchases to control my cost structures from users so that I will always make a profit no matter the overall customer usage. One requirement is fiscal security where the user can't spoof/hack the consumable resources on device, so I need to store their current resource count in the cloud. I read the following in the ReveneCat help pages.Non-Subscription Purchases:It's important to note that at the moment, logic for keeping track of consumable redemptions must be handled outside of RevenueCat. We recommend your server is set up to receive Webhook events for NON_RENEWING_PURCHASE to appropriately provide consumable content for your users.For example: RevenueCat can track a consumab

Before RC integration I’ve only had a non-consumable IAP for lifetime unlock, I’m adding subscriptions now with RC. Since subscriptions are new, is it OK to skip syncPurchases or is it needed in any way for migration of the non-consumable IAP?

This is for iOS.Is it possible to provide the paying user with a consumable In-App Purchase at the time of their initial subscription and subsequent renewals? For example, the user signs up for a 3-month subscription. At that moment we give him 10 apples. Three months later when his subscription renews, he gets 10 more apples. If there’s not an easy way with RevenueCat or iOS, then I’m sure I can think up a workaround using some Booleans and Timestamps - figured I check first.Thanks!

So i am using app metrica, as my attribution platform. I am wondering is there a possibility to send events to appmetrica. it would be very helpful to do that

I added a collaborator (a team member) and he added a bunch of new apps that we would like to use.Unfortunately the newly added apps do not show up on our main admin account. Any way to have those apps show up on my main admin account?  What we tried: Tried to add collaborators from the other apps and it asked the collaborator to upgradeAny suggestions welcome!

I am building an App in Flutter, previously I was using official In app purchase package for iOS and Android. There after purchase we were getting transaction Ids/OrderId but there’s no var available  n PurchaserInfo object after purchase has been made.

What is the eligible conversions data, as it differs significantly from started trials?

I am unable to load an IAP/subscription after it has been approved for over 48 hours. Left a comment on an older post, but wanted to make a second thread for visibility. (Hope that’s cool) If I run the app on simulator, a local device, or test flight everything loads perfect.Subscription has been approved for over 48 hours. Subscription loads fine on local/testflight. Filled out all agreements.App is in pending developer release. I downloaded the app from the app store with a generated code, and in app purchases do not work.I ran the production app and plugged my phone in to view the console. Still getting “Could not find SkProduct for ( “my_product_name”) There is a problem with your configuration”, but only in production. “my_product_name” is not in the actual log, I did not include my real product name. I was wondering if there is anything I could still be missing, or do I need to wait longer? T

Hi everyone, I recently started a premium subscription for my app on Google Play Store.I started using RevenueCat to handle purchases, but I struggle to integrate it into my A/B tests that I run via Firebase Remote Config. Here is the summary of the setup. The  users are presented with two choices of a subscription screen (which is recorded as a Firebase event). When a user completes a purchase, the app gets notified correctly and fires another Firebase event (along with enabling premium content for the user).So this part works fine and I can analyze the relative performance. The problem is with the cancellations. Since a user can cancel the subscription and never open the app again, I have no way of processing them reliably in my app code. So I need a different way of receiving these events from RevenueCat and into Firebase. I did not find any documentation on that. So far, I manually copy cancellations from RC console into th

I setup every thing as in documentation and wait for a weak and still getting that error “Invalid Play Store credentials “ after making purchasewhat should i do now  ???and dose space in Service Account credentials JSON  string make a different ?

Lately I received multiple users who already have an active subscription from Google Play, then signed out and created a new account and from what I understand they won’t be allowed to subscribe with the same billing / Google account.However, I received a webhook call from RevenueCat that he subscribed successfully in the new account with a $0 bill.This is the webhook call back I have received from RC:"presented_offering_id": "plus","price": 0,"price_in_purchased_currency": 0,…"transaction_id": "GPA.3333-*** And both records has a unique transaction id under the same Google Play account, here’s records:I am not sure what’s happening, it’s the third times in the last 2 weeks.Please advise. P.S. I am adding a price check on the webhook fun

We want to be able to get our users’ cards on file without actually charging them for their subscriptions just yet.In further details:We show our users a monthly & yearly subscription option. And we tell them we wont charge them just yet, but we will down the line Once they opt in, we want to be able to grab their card at that time (along with the plan they selected) Once we’re ready to start charging them, we want to use the card we got on file to begin their subscriptionIs something like this possible on revenuecat?

Hello,How can we receive payments from Revenuecat? Stripe is not available in Turkey.Do you have another system for receiving payments?

The total installs and active users displayed on my RevenueCat dashboard overview are way off. I believe it’s at least double the amount of installs, and I would guess the active users count is also around double.It’s been like this for almost a year now, I just haven’t decided to report this until now.Is RevenueCat counting anonymous ids as a user as well? I’ve checked in my code and I'm positive that I'm just identifying the user once when authenticating.Am I the only one experiencing this? Current SDK:react-native-purchases – 3.2.0

Hi, We have configured our Slack webhook to post subscription related events in our Slack server.We would really like for this message to display some attributes related to the user.Is there any way we can customize the payload sent to Slack? Kind regards,Johan

We're about to migrate our subscribers to Revenuecat and for Android we have the data needed. But for iOS, we haven't stored anything in our purchase log. However, we can find all the receipts in Cloudwatch. But these are receipts only - so they’re not linked to player IDs, prices and currency.What are the consequences of us not being able to deliver those 3 parameters?Should we not import our existing receipts at all, then? Or should we simply import what we have but without price, currency and player IDs? If so, what kind of problems/limitations may we meet in Revenuecat?HELP!

Hello, We are experiencing consistent crash after a test subscription purchase in our Android app.The purchase first seemed to be successful, but after a short time, the first crash occurs and the crash message appears every 30 to 50 seconds from the background.Also, re-launching the app also crashes after the purchase(the purchase might have triggered something). Here is the crash log:23:38:39.533 26296-26521/? E/AndroidRuntime: FATAL EXCEPTION: Thread-12    Process: com.company.app, PID: 26296    java.lang.NoSuchMethodError: No virtual method getSku()Ljava/lang/String; in class Lcom/android/billingclient/api/Purchase; or its super classes (declaration of 'com.android.billingclient.api.Purchase' appears in base.apk)        at com.revenuecat.purchases.google.PurchaseDetailsConversionsKt.toRevenueCatPurchaseDetails(purchaseDetailsConversions.kt:16)        at com.revenuecat.purchases.google.BillingWrapper.toMa

Hi RevenueCat, I have completed the instructions to the “T” on this page:https://docs.revenuecat.com/docs/creating-play-service-credentials and have made a json key correctly. No matter what I do, I am still receiving an error such as the one in the image below:  My service credentials start out like this: :”my-app-service-credentials@pc-api- “The “pc” in there is no problem, right? What should I do now to fix the problem since the credentails are not working and seem like they have never even been created? **This error is happening on revenueCat. I have not done anything with the android app.**  Than

Hi,I had a non-consumable Unlock All purchase in my app before moving to RevenueCat. I’ve had iOS users who purchased it before RevenueCat integration. Let’s call these users User from the past. Recently I moved to RevenueCat and created a new auto-renewable purchase (Subscription Unlock All) using RevenueCat code and removed the old code responsible for non-consumable purchase from my app completely (including the old restore functions that worked). The app has a restore button and it calls Purchases.shared.restoreTransactions for restoring Subscription Unlock All purchases, it works correctly. Now, I would like to Unlock All Features and add the ability to restore purchases for every user from the past who purchased a non-consumable Unlock All purchase before RevenueCat integration. THE QUESTION:Am

We were wondering what kind of experiments were possible. We wanted to make 2 different subscription screens (different designs and layout) and use RC experiments to determine which one converts better. How would we go about this? Is this even good practice and a valid use case for RC experiments?

Is it possible to test an iOS subscription before the subscription product gets approved by Apple? This is my first time submitting to the app store, I got denied because they said my app did not function when the “purchase” button is pressed. But I am wondering, how would the in-app purchase pop-up be able to display without the product being approved?For example, if I push it to testflight, no one would be able to click the button because it is not an approved product, and I believe that is what they are testing when approving the app.

From the documentation of common fields sent in Webhook payloads, we get that the aliases key should a) always be an Array of Strings, and b) include all IDs associated with the user, including their “main” user ID.All app user ids ever used by the subscriber.  However, we’re getting some events that send “aliases”: null in the payload, which is causing some errors on our end.Can we get some clarity on this? Is null an expected value? If so, can you update the documentation please? And if it’s not an expected value, can you help us understand why we’re getting null?

I want to display the amount based on the Product information obtained from Offerings. However, when I check it on the actual iOS device, "Price String" is displayed as "XXX 120.0" etc., and the currency part is not displayed well. Andorid's device will display "¥ 120" without any problem.AppStoreConnect information is set at ¥120 as shown in the screenshot.  

We’ve got our iOS app working in testflight with subscriptions, and we have not uploaded a “Subscription p8 key file.”  (We have added the App-Specific Shared Secret.) We are able to retrieve the current offer and purchase it.   So, when is the Subscription p8 key file needed?  For what functionality?p.s. I’ve seen the blog at https://www.revenuecat.com/blog/signing-ios-subscription-offers, but it just says to upload it.   thanks