Hello all
I have a collaborator who I don't know how he did, but he lost the 2FA application and can't recover the account and doesn't know what he did with the backup codes, I deleted the user from our list of users and when I add him again he continues to leave the Ask for the board to put the code. Is it not possible to delete the user and configure it again?
Is possible to reset 2FA?
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Hi
We can help him from Support, can he open a ticket here? We will need some documents to verify his identity so it’s better to do it in a private channel.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.