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General Questions

Get help with anything related to RevenueCat.

  • 1,511 Posts
  • 3,834 Replies
1511 Posts
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Eoin HamiltonNew Member
asked in General Questions
Is it possible to remove entitlements when a user cancels trial?

We want to test the conversion of trials where the user’s entitlements are removed when they cancel the trial. 

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joan-cardona
RevenueCat Staff
19 days ago
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cube20ever20Dedicated Member
asked in General Questions
Understanding how early renewal opt-outs work

This might be just a confirmation type of question, but I wanted to understand how this scenario works:user subscribes to a one month, no-trial subscription user gets entitlements and the webhook event comes as expected user cancels / opts-out of renewal 30 minutes from first subscribe event above the entitlement are still there as expected and will be there for ~30 days still will the cost of this subscription still flow through as revenue or is this considered a refund?

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sharif
RevenueCat Staff
10 days ago
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yavuzakyaziciHelper
asked in General Questions
using Purchases.logIn for defined userid, but subscription goes to Apple UserId.

Hello everyone, First of all thanks for a very well thought out product, entitlement, offering setup.It is indeed well thought. I have an educational app. The app has react-native expo as front-end and Python FastAPI as backend.My app has a monthly and yearly subscription options. I am pretty sure that it will stay that way. Meaning… It is very unlikely for me to add consumable goods, one-shot purchases, extra packages etc..I am able to get subscriptions working for anonymous users. However, it is suggested that I use Purchases.login for more defined customer tracking. Fine :) I tried it but I was not really successful.Or, … it is successful but I did not get it. I have my own authentication and backend for my app.So, I wanted to base subscriptions on user login info which is email as username and a password.Once the user logs in, I would save the user email and also do Purchases.login() with email.Once I get the subscription info after Purchases.login() I would check for activeSubscri

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Y
1 month ago
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JoshuaNew Member
asked in General Questions
Currency in IOS seems incorrect

I’m using react native to fetch the packages and looking at the logs: const offerings = await Purchases.getOfferings(); const packages = offerings.all["default"].availablePackages; console.log("Paywall Currency", packages[0].product.currency_code)Looking at the logs, the products inside the package has the price in USD. But the phone I am running the code on is set to Australia for the region of the account. I went to Settings > Account name > Media & Purchases > Country Region > Set to AustraliaAm I doing something wrong here?

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T
3 years ago
Nathan Zabaldo
Nathan ZabaldoNew Member
asked in General Questions
UpgradeInfo not working on Android with Flutter

I’m testing in Android emulator with Play Store access using a testing account so no actual money is being charged. I am able to purchase products and packages, but not able to test changing packages using the UpgradeInfo docs. What could the issue be with Play Store or is there some other configuration I need to make somewhere? When I select the package to change to I see the following, which all looks correct in my logs. The SKU is found and the Flutter purchases_flutter package is clearly showing everything good to go at this point. D/[Purchases] - DEBUG(25398): Vending Offerings from cacheD/[Purchases] - DEBUG(25398): Product change started:  com.revenuecat.purchases.models.ProductDetails@1e0bf2c4  - offering: packages UpgradeInfo: UpgradeInfo(oldSku=package_3.99_monthly, prorationMode=1)D/[Purchases] - DEBUG(25398): Querying Purchase with package_3.99_monthly and type SUBSD/[Purchases] - DEBUG(25398): Checking if cache is stale AppInBackground falseD/[Purchases] - DEBUG(25398)

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cody
RevenueCat Staff
2 years ago
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Tobin HarrisActive Member
asked in General Questions
Android users have to restore purchase after updating the app

We’ve just issued an update to our app yesterday.We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!To fix it, we just ask them to do a restore purchases. Works every time.Can anyone think why this is happening?What can we do to fix it so we don’t get hammered on support?

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T
2 years ago
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MariyaNew Member
asked in General Questions
Android error Item Unavailable

HI there! I’m hoping you will able to help. Here is the error Item Unavailable, id the correct, in the google account all is also ok. It’s closed testing, and also testers, devices and so on is ok. The app got prices from the cat, but still it doesn’t work. We also can’t make a test purchase via cat and didn’t seen any tries in the sandbox dashboard.  Maybe someone know what to do nextThanks in advance 

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jazmine
RevenueCat Staff
3 years ago
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FlyABBNew Member
asked in General Questions
iOS (Live) PurchaseSheet PayUpFront Introductory Offer with higher pricing not showing (all others work)

Dear all,I have come across an issue that I can’t seem to figure out. I have successfully implemented RevenueCat and subscriptions in my iOS app, including checking the eligibility for introductory offers. All works as expected.However, one of my subscriptions is an annual subscription for which I would like to add an introductory payUpFront offer in which the initial price is higher than the recurring price. This to retain and reward users for their ongoing subscription. For example: A one off payment for the first year of $29.99, then recurring at $19.99 per year until cancelled. I have set this up in App Store Connect without issues and the subscription is approved by Apple:Already during my sandbox testing (on device) I noticed that when I tried to purchase this subscription, the native purchase sheet never shows the upfront costs of $29.99 and only shows the recurring $19.99 per year.The issue is not related to its eligibility since I have another subscription alongside it in the

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cody
RevenueCat Staff
2 years ago
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Voenix Technologies Inc.New Member
asked in General Questions
Credit card for starter plan

We would like to ask the reason why RevenueCat requires the credit card details for the starter plan.Will RevenueCat charge the credit card entered for anything?Best regards

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2 years ago
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Adir KolMember
asked in General Questions
Entitlement is active after a refund

Hey,I can see in my app (iOS) that users who become premium users (subscribers) and then claim for a refund, they still considered to have isActive true in their entitlement. To check that - When I start the app (in the appDelegate), I use the PurchasesDelegate to check what the current status of the user when he enters the app:if purchaserInfo.entitlements[Constants.entitlementID]?.isActive == true { // USER IS PREMIUM} else { // USER IS NOT PREMIUM }Hence, I assume that if a user asked for a refund he will no longer be entitled to be active, but I can see that users are still getting isActive true. What am I doing wrong? Is anyone else encountered that?Or, is there other if statement that I can do which is more accurate? Thanks!

4
cody
RevenueCat Staff
2 years ago
whuang
whuangHelper
asked in General Questions
Restore Purchases required after updating app version for iOS users?

Hi everyone,I just released a new version of my app on the App Store. When users who are already subscribed download and update to the new version, they’re getting my “Subscribe Now” paywall.If they tap “Restore Purchases”, then it correctly restores the purchase and shows that they are now subscribed. My app doesn’t have user authentication, so I’m relying on RevenueCat to generate a random App User ID. This is how I’m instantiating the RevenueCat SDK:Swift: // *** Configure RevenueCat in-app purchases *** //Purchases.logLevel = .debugPurchases.configure(withAPIKey: API_KEY_HERE, appUserID: nil, observerMode: false, userDefaults: UserDefaults(suiteName: "NAME HERE"))Purchases.shared.delegate = selfI’m guessing what’s happening is when a user updates the app and opens it, the app instantiates the RevenueCat SDK and generates a new anonymous ID, which isn’t aliased back to the original subscription unless they tap “Restore Purchase” first.   My question is--- is there any way to do this

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1 year ago
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MohitNew Member
asked in General Questions
Cancellation done directly from app store & play store are not getting updated even after receiving S2S notifications.

Hello,We have set up our apps perfectly with RevenueCat and are currently testing in the SANDBOX mode.A customer purchases an in-app subscription from the app andAfter sometime cancels it directly from the app store / play store. Re-subscribes it directly it from the appstore.In both the cases revenue cat is informed by S2S notifications but still these events are not updated in revenue cat.Are we missing something? How do we do this?? 

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ryan
RevenueCat Staff
2 years ago
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RajeshHelper
asked in General Questions
iOS app rejected but android app approved ?

I published my flutter app in both iOS and Android, got the approval from Google Play in a day. Today I got the message from Apple saying I need to make some changes. I went tho the resolution centre and the message is “We found that while you have submitted in-app purchase products for your app, the in-app purchase functionality is not present in your binary.Next StepsIf you would like to include in-app purchases in your app, you will need to upload a new binary that incorporates the in-app purchase API to enable users to make a purchase.Once you revise and resubmit your binary, you will also need to resubmit your in-app purchases for review since they are in the Developer Action Required state. For each in-app purchase product submitted, please be sure to edit the detail information or cancel the request to change the detail information for the in-app purchases using App Store Connect.Alternatively, if you do not want to include in-app purchase products in your app, it would be appro

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R
2 years ago
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TristanHelper
asked in General Questions
Free Trials not showing in Production

I’ve just launched an app into production and it’s not showing Free Trials correctly. I was under the understanding that this could be an issue in the Sandbox environment, but shouldn’t be an issue in production – however that appears to not be the case.When users do click on ‘buy’ they are shown the free trial text in the system dialog, but it's a little late by then.The Free Trial offers *are* showing when using the StoreKit config, so everything appears to be wired up correctly on the application side.Any tips?

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T
2 years ago
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signshahNew Member
asked in General Questions
Flutter Android revenuecat subscription status is active even after expiration

I am using Revenuecat (purchases_flutter: ^3.7.0) plugin in my Flutter Android app. However I noticed, even if the (test) subscription has been ended the code shows it is still active.I am using the following method to determine whether the subscription is active or not. static isUserSubscribed() async { bool _isSubscribed = false; await Purchases.setDebugLogsEnabled(false); await Purchases.setup(revenueCatId); if (userId != null) { await Purchases.setup(revenueCatId, appUserId: userId); PurchaserInfo purchaserInfo = await Purchases.getPurchaserInfo(); if (purchaserInfo.entitlements.all["Ads Free"] != null && purchaserInfo.entitlements.all["Ads Free"].isActive != null && purchaserInfo.entitlements.all["Ads Free"].isActive) { // it comes here even though the subscription has been expired _isSubscribed = true; } return _isSubscribed;}I noticed, when I do test purchase and even after the subscription has been ended the above method retur

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S
2 years ago
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nihalNew Member
asked in General Questions
What does the unsubscribe_detected_at field in the S3 exports represent?

Can you please explain how the unsubscribe_detected_at field is populated?I have some users who have opted out of auto renewal, but their unsubscribe_detected_at field is null. And some users who don’t have it as null.The only difference I see is that users in the latter group re-subscribed after opting out.

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3 years ago
J
Jared
asked in General Questions
Is there a way to know if a user previously had a free trial on iOS?

If a user subscribes to a free trial, cancels that free trial, and then later attempts to initiate a free trial again for the same product, they are immediately (and unexpectedly) charged by Apple. Our app has language around free trials, and we’d love to find a way to dynamically update this language to no longer mention the free trial once the user is no longer eligible under these conditions. Is there any way for us to know whether a user is, according to Apple, eligible for a free trial?

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A
2 years ago
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The Nerd From Silicon ValleyNew Member
asked in General Questions
Is the purchase location right?

When people makes purchase we get the IP address as well separately, this allow us to do business analysis . What we found that in more than 40% case the location revenue cat showing is wrong. Can you please update your GEOIP database? Maxmind is the best provider in the world

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T
3 years ago
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Gokula KrishnaHelper
asked in General Questions
Best way to confirm the payments?

Hi there, I have a question regarding the payment confirmation. I followed the QuickStart for flutter and I have implemented the IAP. I have 3 lifetime products to purchase coins and I have to verify with RevenueCat if my purchase was legit. What would be the best method?  I am following the docs and implement the following logic:if (rcPurchaseSuccess) {  RestAPI.addCoins();}  I’m afraid if a malicious actor calls RestAPI.addCoins(); without any purchases or if something goes wrong with the app connection to my server. It will be problematic scenario. How do I solve that? Is webhooks a good method for confirmation? Or is there a better way? I’m a bit confused since the docs are not clear. Thanks

4
H
2 years ago
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Shunsuke HiratsukaNew Member
asked in General Questions
offerings are empty

HI. i am making a new application which uses in_app_purchase for iOS.it’s still under development.it uses revenuecat.But it has a problem. when offer offerings,it receives empty at offerings and product it said message ```2021-12-14 00:07:14.629598+0900 Runner[19365:4255891] [Purchases] - INFO: Ensure your products are correctly configured in App Store Connect2021-12-14 00:07:14.629628+0900 Runner[19365:4255891] [Purchases] - INFO: See https://www.revenuecat.com/2018/10/11/configuring-in-app-products-is-hard2021-12-14 00:07:14.629687+0900 Runner[19365:4255891] [Purchases] - INFO: Could not find SKProduct for (    "inner_repair_subscription202201",    "inner_repair_subscription202201")``` by the way i have been developing it by flutter. i guess reason is that paid app settings is not completed yet.is that true? 

4
M
2 years ago
R
ResearchfinHelper
asked in General Questions
Every Webhook trigger in Sandbox testing ends as Failure.

I am experimenting Webhooks as part of Sandbox Testing with App Store. In the Event Details page I see the entry for the Webhook trigger but it always ends in Failure. Also, I am unable to send the test event from the Dashboard. It says not possible to connect.The endpoint configured is tested separately, but not sure why I am experiencing this as part of the trigger or the test event. Unable to find any traces to debug this more.Attaching the screenshot for reference.  Any help is greatly appreciated.Thanks

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ryan
RevenueCat Staff
2 years ago
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VeraNew Member
asked in General Questions
Subscription cancelled due to a billing error

Hi,I’ve had two instances so far with this Subscription cancelled due to a billing error:There’s no more info about the billing error in details. How do I debug this? What could have been the cause?  Thanks ahead!

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M
2 years ago
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Lee HoworkoNew Member
asked in General Questions
Not receiving Apple server to server webhooks

Hey, I’m having an issue with receiving webhooks in RevenueCat from AppStoreConnect. We’ve been using these webhooks successfully for quite a while, but I’ve been testing today and haven’t been receiving anything. I took a look at the App config and it says that we haven’t received a webhook from Apple since 2021-09-16 8:06 PM. I tested the AppStoreConnect side by pointing their webhooks at a local server and I am able to receive the webhooks so it’s not on their end. Did something change on the 16th that would have broken this? Thanks. Edit: One thing worth noting, I’ve been testing out the behviour with transferring purchases between users. Perhaps RC thinks that the webhooks belong to the old user that the purchases were transferred FROM. I guess that wouldn’t explain why the UI reports 5 days since last webhook received.

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2 years ago
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Alireza NazerMember
posted in General Questions
How to detect the same user in different iPhones?

I have a server with a database for users and I can control accessing to my services by a login process.I want to grant premium access to users only for one device.If he/she wants to install my app on other devices how can I identify user and disable previous device?Is there any unique user id that refers to users?

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A
2 years ago
D
DEEHelper
asked in General Questions
Understanding basics. Best practise to upgrade an iOS subscription

I use the following code to upgrade/downgrade subscriptions. It works fine on Android but iOS is not playing ball. When I upgrade/downgrade a test subscription, nothing happens. What could I be doing wrong? if (Platform.isAndroid) await Purchases.purchasePackage(myPackage, upgradeInfo: old_SKU);if (Platform.isIOS) await Purchases.purchasePackage(myNewPackage); As documentation says there is no change to the code for new purchase and upgrade/downgrade scenario in iOS. So why is no change to the subscription happening please?

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tina
RevenueCat Staff
2 years ago

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