General Questions

Get help with anything related to RevenueCat.

  • 1,321 Posts
  • 3,387 Replies

1321 Posts

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Walter HolohanDedicated Member
asked in General Questions

Apple small business program exit date

Hi,We just got an email from Apple notifying us that we will be exiting the small business program due to passing the revenue threshold. However I am ensure what date to but in the `exit date` field on RevenueCat? Should it be the start of the next fiscal month?Cheers,Walter

3
Ryan Glanz
RevenueCat Staff
9 months ago
I
imran-ali-20ae0bNew Member
asked in General Questions

PlatformException(9, The receipt is missing., {underlyingErrorMessage: , readable_error_code: MISSING_RECEIPT_FILE, userCancelled: false, message: The receipt is missing., code: 9, readableErrorCode: MISSING _RECEIPT_FILE}, null)

After uploading a build to TestFlight and successfully testing it, I encountered an issue when attempting to purchase a subscription again. The error message received was as follows: PlatformException(9, The receipt is missing., {underlyingErrorMessage: , readable_error_code: MISSING_RECEIPT_FILE, userCancelled: false, message: The receipt is missing., code: 9, readableErrorCode: MISSING _RECEIPT_FILE}, null) Upon reviewing various answers and information, it appears that this error is likely occurring due to the sandbox environment. However, I would like to seek confirmation regarding whether the purchase will function properly once the application is submitted for release.

2
sharif
RevenueCat Staff
9 months ago
D
devTNTNew Member
asked in General Questions

Is my app eligible for Google Family Library if I use RevenueCat

I have a flutter app running with RevenueCat package. A user says he can’t share the subscription of my app to his children via Family Library. Someone on reddit says in-app-purchases doesn’t support Family Library. So is RevenueCat the same?

1
Ryan Glanz
RevenueCat Staff
9 months ago
L
lance-samariaActive Helper
asked in General Questions

How to get the Entitlement name from a Package?

Right now I have 1 entitlement-id named powersEntitlementID, and I’m using it in iOS which works fine:Purchases.shared.getOfferings { [weak self](offerings, error) in    guard let package = offerings?.all.first?.value.availablePackages.first else { return }    self?.showPurchaseActionSheet(for: package)} func showPurchaseActionSheet(for package: Package) {    Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in }} Using that in my PurchasePowersController, it shows me the correct action sheet. But I intend on adding a new productID/EntitlementID and I will use them in different ViewControllers. How can I get the EntitlementID/name from a Package object? For example if I had 2 entitlements named powersEntitlementID and energyEntitlementID. I can use the following code in PurchasePowersController and PurchaseEnergyController  class PurchasePowersController: UIViewController {     override func viewWDidAppear(_ animated: Bool) {        super.v

4
J
15 days ago
zhaivoronok
zhaivoronokHelper
asked in General Questions

I can't restore my promotional entitlements after app reinstall

I have app in production that using anonymous user ids only, no login system. I installed my app to iPhone and get my App User Id from there to add entitlement to myself to test. After I added it to my user id and manual restore in the app - it works, entitlement appear.Then I uninstall my app and install it again to test that RevenueCat will create user id alias for the same device (or Apple id) and that I can restore that entitlement again, but no luck, new app user id didn’t aliases to the first one - it’s just new one without any entitlements.By the way it seems to work when I use TestFlight - after reinstall it aliases and restores my entitlement.Is that bug or something? I thought that it can be the issue with real purchases.

3
zhaivoronok
9 months ago
N
NotAlexMember
asked in General Questions

iOS 17 Simulator Issue

Hi there, I recently moved to iOS 17 simulator using Xcode 15 beta 4 & Mac Sonoma.Everything was perfectly working until today but now, I can’t launch my expo app anymore.The build seems to work without any noticeable issue. Here is the issue I get :[StoreKit] <SKPaymentQueue: 0x600000010a20>: No observers found that respond to "paymentQueue:shouldAddStorePayment:forProduct:", will not check for purchase intents I’m using "react-native-purchases": "6.3.0" version. Here is my package.json file, hopefully it helps. "dependencies": {"@babel/runtime": "^7.22.6","@expo/react-native-action-sheet": "^4.0.1","@react-native-async-storage/async-storage": "1.19.0","metro-react-native-babel-preset": "0.77.0","@react-native-firebase/analytics": "^18.1.0","@react-native-firebase/app": "^18.1.0","@react-native-firebase/crashlytics": "^18.1.0","@react-native-firebase/firestore": "^18.1.0","@react-native-firebase/perf": "^18.1.0","@react-navigation/bottom-tabs": "^6.5.8","@react-navigation/el

2
Michael Fogel
RevenueCat Staff
9 months ago
A
appsdev-hyperNew Member
asked in General Questions

Localising String with Trial Period in it

Hi, So I’m having trouble to translate the string. "%@ Free. No payment now" = "%@ Free. No payment now";%@ - represents 1 Week, that is coming back to RC. The issue is that I wish that word ‘week’ would be included into the string.example: "%@ Week Free. No payment now" = "%@ Free. No payment now";Since translating into Japanese, Korean, Chinese, French, German - it depends on the language where the word Week is. It might not necessarily be right away after the ‘1’. What is the best way to handle this? 

2
A
9 months ago
J
josia-finaritra-f67446New Member
asked in General Questions

There is an issue with your configuration Playstore

Hi Guys, I’m trying to implement in-app purchase with revenue cat in an existing app that is already in playstore and appstore. But I keep getting this error in Android :none of the products registered in the revenueCat dashboard could be fetched from the play store.It works fine in IOS though.I’ve already put a new app (that contains the Billing on Android manifest) on a closed task  and added tester also, and the app in closed test channel is already available in playstore for the tester, followed the steps in this link :  but it still doesn’t work, Can you guys help me please or do you have any suggestions ? Thanks in advance.

1
Ryan Glanz
RevenueCat Staff
9 months ago
M
manuel-343New Member
asked in General Questions

react native offerings empty

I have some issues and questions implementing revenue cat with react native and subscriptions...There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).Got rejected on the appstore, as the subscrition didnt workI dont have any offerings, that can be fetched, as they are in status “Waiting for Review” in the appstore, and as I understand a version of the app needs to be approved for release with the subscriptions? So my questions are:- how to get the offerings to be read in sandbox? is sandbox for just payment?- How to approve the offerings in a new version if payment wont work?How to test from xcode using storekit?, on react native I didnt find any info...

1
kaitlin
RevenueCat Staff
9 months ago
L
lance-samariaActive Helper
asked in General Questions

Alert "You’re currently subscribed to this..." Bug

I’m testing on a real device.I have a purchaseButton, I press it, the subscription is successful. I stop the app, restart it, and when I press the purchaseButton again, I get an alert with a message “You’re currently subscribed to this..." with Manage/Okay buttons. I press the Okay button, nothing happens, the alert gets dismissed. But if I press the Manage button, .purchaseCancelledError: gets hit using breakpoints and the alert gets dismissed.Now the odd thing is when I press the purchaseButton again, it goes straight to .operationAlreadyInProgressForProductError , at that point I’m able to notify the user that we found their purchase and they can continue on.So to be clear, the flow is1- I press the purchaseButton, and after a subscription is initially made, I stop the app2- After restarting the app, I press the purchaseButton, I get an alert with a message “You’re currently subscribed to this..", however .operationAlreadyInProgressForProductError never gets hit no matter if I press

3
H
RevenueCat Staff
9 months ago
L
lance-samariaActive Helper
asked in General Questions

After Deleting a Transaction from StoreKit, why does RevenueCat still think the Transaction Exists?

I’m new to RevenueCat, read the setup docs, watched some YouTube videos, and I got everything working so far. But I ran into a problem after making a test purchase on a real device.A- In viewDidLoad I run fetchCustomerInfo() to check if the user has subscribed or not. When the user hasn’t, the subscribe and restore buttons are shown. I press the subscribeButton and the transaction is successful. I stop the app, and when I restart, the buttons don’t show, which is correct.B- In Xcode I go to Debug > StoreKit > ManageTransactions > I delete the Transaction, and it says No Transaction.C- I stop the app, open the app back up, and the buttons don’t show, but they should show because there aren't any transactions. I check the flow in step 2 again and it still says No Transaction.D- I go to the RevenueCat console, Projects > My Project > iOS > Customers > Active/Sandbox/Non-Subscription/Expired, there aren't any customers in either of them. There is no data whatsoever.E-

10
L
6 months ago
O
ovrdmrNew Member
asked in General Questions

How to migrate from RevenueCat to StoreKit 2 for IAP only?

Hi! I currently have an app that uses RevenueCat - it only has one IAP and has 200 past purchases. I implemented RevenueCat last month (version 4.17.8) and my app only supports iOS16 so I think its using SK2 under the hood.RevenueCat has been awesome, but for my current minimal need (one IAP), I am considering migrating to SK2 until I implement any subscriptions feature. As I read from this [super great article](https://www.revenuecat.com/blog/engineering/ios-in-app-subscription-tutorial-with-storekit-2-and-swift/) I can implement it without any backend.I used the default Purchase.configure method following the tutorial. So I assume storeKit2Settings is set to `enabledOnlyForOptimizations`.I was wondering is it just a direct migration? If I move from RevenueCat to on-device SK2, will my 200 past customers still be able to restore their purchases through `Transaction.currentEntitlements`? Or do I need to export their data and do something special with it. Thanks for your help!

2
Ryan Glanz
RevenueCat Staff
9 months ago
R
robert-lee-8da7d0New Member
asked in General Questions

Lost user information who purchased.

I've launched a mobile app integrated with Revenuecat in purchase. We have a serious problem because we didn't configured with app id(email, firebase uid) with revenuecat account and also didn't registered revenuecat uid. So once the users removed app after purchase, we lost purchasing information for them. Is there any way to resolve this issue?

1
sharif
RevenueCat Staff
9 months ago
J
jhonnatan-29b12eNew Member
asked in General Questions

Renewal Error - iOS Sandbox

Hi, I have an App with only one subscription of 3 Months and 7-days of free trial.I made a purchase of that subscription, the free trial expired and the purchase was done.I canceled the subscription, and now I want to try to buy the subscription again, I’m getting an error from RevenueCat.  error: domain: “RevenueCat.ErrorCode” - code: 16. I can’t complete the purchase due this error.I also see this error in RC dashboard.  Does any one idea of what is happening? 

1
kaitlin
RevenueCat Staff
9 months ago
C
carlos_moitNew Member
asked in General Questions

Ensuring timely monthly item delivery for Pro subscribers

Hello everyone, I want to deliver monthly items to our Pro subscribers and I could use some guidance. My main concern is ensuring that regardless of the subscription type (monthly or annual), our users receive their items on the same date as a monthly renewal would.Currently, when a user purchases a subscription, I have a backend function that communicates with RevenueCat's REST API to check the user's Pro entitlement status and provide them with the initial items for the first month. My aim is to schedule an event for a future date to facilitate the delivery of the next monthly items.This raises the question of how to determine the appropriate date each month, especially considering the varying number of days in each month. I'm particularly curious about how Apple or Google handle these differences, as I want to align our delivery schedule with their approach.  I would appreciate any help!

3
H
RevenueCat Staff
9 months ago
A
ashish-doubledotts-acd98bNew Member
asked in General Questions

RevenueCat receipts api call response

{code: 7110, message: Internal server error.}

1
Ryan Glanz
RevenueCat Staff
9 months ago
S
serhat-kilic-87b905New Member
asked in General Questions

Could not validate subscriptions API permissions error

I did every step correctly for google play store. But i have that error. Can anyone help me? In terminal it says it can’t access the my test subs

8
D
7 months ago
J
Jan StehlikHelper
asked in General Questions

watchOS TestFlight "Account not in this store"

I am trying to test purchases in TestFlight on watchOS.Unfortunately, I get the following user-facing alert: “Account not in this store: Your account is not valid for use in the U.S. store. You must switch to the Czech store before purchasing.” Buttons: “Change store”, “Cancel”.Tapping on “Change store” opens the App Store. An empty sheet slides in for a second, then disappears. That’s it. The issue is not resolved.This all sounds very wrong, I am in the Czech store all this time. On a paired iPhone, everything works flawlessly.Any tips?  

1
H
RevenueCat Staff
9 months ago
S
sebastian-zlodejNew Member
asked in General Questions

FlutterFlow RevenueCat subscription Hellp please

I’m building an app in FlutterFlow so no code app and i integrate RevenueCat that i would make app on subscription on monthly basis. I look and i do like tutorial say and every step one by one, but when i put in FlutterFlow test mode and press button nothing happen and i don’t know where is problem?Does anybody know some good tutorial or is open to help?

3
F
8 months ago
M
multicastgamesNew Member
asked in General Questions

Unity Ios. Some non sub products don't match App Store at all

Most our product profits sync correctly. But some products that we have recently added show in RevenueСat dash board only 10-30% of what we see in the App Store. This problem only happens with iOS. We use RevenueCat Unity sdk, Unity purchases and Observer mod in RevenueCat. On the client, when we request the user's data from the RevenueCat server via SDK, we get the correct purchase amount. If we multiply that amount by the cost of certain products we get correct numbers. But in the RevenueCat dash board they are not correct at all. And we send data from the RevenueCat dash board to Adjust, which is very critical for us. What could be the problem? Also please tell me, is there a way to find out in the RevenueCat dashboard not the total revenue from the product, but the number of purchases of certain produts? This would help us understand the problem a little better. Perhaps purchases for some reason goes to RevenueCat with zero value?

1
H
RevenueCat Staff
9 months ago
E
eray-unvanli-59253bNew Member
asked in General Questions

Gift package

Hello, I made a paid membership system for a mobile application. How can different users gift a paid membership for their friends? The duration of the package he will give as a gift will be 1 month or 12 months. I couldn't find your detailed article. I would appreciate it if you could explain it in detail. Im using react-native.

2
E
9 months ago
K
klaus-menning-4ab524New Member
asked in General Questions

Implementing RevenueCat in Android App without using Google Cloud

Hi, does anyone have experience implementing revenuecat without google cloud? Is there any tutorial?I am coming from android.billing 4.0 and don’t need any features based on google cloud.Thank you in advanceKlaus

1
kaitlin
RevenueCat Staff
9 months ago
A
abhineet-sharma-a38193New Member
asked in General Questions

Refund issued from google play

In my case, if a user asks for a refund in google play, not asking me from the app, (As user can ask for refund within 2 days of purchase), will that data update accordingly in revenuecat backend. Or will the lifetime access to pro content still be there?

1
H
RevenueCat Staff
9 months ago
J
joe-runnaNew Member
asked in General Questions

Purchases not showing in RevenueCat

Hi there,We’ve recently experienced a small number of users who have made a purchase but nothing has comw through to RC.We typically ask our user to press a button which calls the restore purchases button - however this is not working either.I can see the user in RC and they’ve had their custom user ID set from the auth provider or social login, but no event for the purchase.Any idea on what could be going wrong?

3
M
9 months ago
A
anonimiaMember
asked in General Questions

Expo: How to purchase One time In-App product in revenue cat

I have added in app products in play console and also imported them to revenue cat dashboard, i am also fetching and displaying these products in my app, now i know that there is a method called "Purchases.purchaseProduct" but i dont know how to use it. For Purchases.purchasePackage method we get customerInfo object back on successfull purchase but what do we get or how do we know user successfully bought the product, i can only see  Purchases.purchaseProduct in documentation Here is the documentation that i am referring to Making Purchases

1
Michael Fogel
RevenueCat Staff
9 months ago

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