Question

Are refunds excluded from active subscription data?

  • 11 March 2022
  • 1 reply
  • 28 views

Badge +1

I’d like to get a better understanding of how refunds are treated with respect to the active subscription data. If someone refunds their subscription, I understand that they are excluded from the revenue data, but are they also excluded from the active/expired subscription charts?

Thanks!

 


1 reply

Userlevel 5
Badge +10

Hi @Krista 

We actually have this in the docs: https://docs.revenuecat.com/docs/charts#refunds 

Copying below for convenience: 

Whenever a subscription is refunded, that subscription is counted as active between its start date and the refund date. Any refunded revenue is removed from all revenue-based charts. You can use the Refund Rate chart to gain additional insights into how many of your subscriptions get refunded, and how that refund rate develops over time.

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