Dashboard & Tools

am new to revenue cat. am supposed to add play store financial report bucket id. i went to play to get it as described in the documentations but there is no transaction so i can’t the id. what do i do to get the id?

I am in the process of implementing the RevenueCat SDK and everything seems to be working well, except I am seeing 30+ ‘New Customers’ displayed on my dashboard. Only I am using any version of the app with the SDK implemented, and I have only been testing with two accounts. If I visit the ‘customers’ area, I only see the two expected Sandbox accounts and nothing else.Why is the New Customers count on the dashboard out of sync with the Customers reports, and why would it be so unexpectedly high?Update: I am currently testing logging in and out of different accounts (my accounts, not Apple IDs) and restoring transactions (resulting in transfer events). I see  anonymous RC accounts being created in the webhook event. Presumably that is the reason for the count increasing? Am I doing something wrong to generate so many anonymous accounts?

PaywallFontProvider does not have any affect on iOS v2 paywalls. I’ve implemeted a custom PaywallFooterProvider as below: class MyPaywallFontProvider: PaywallFontProvider {    func font(for textStyle: Font.TextStyle) -> Font {        switch textStyle {        case .largeTitle:                .custom("PlayfairDisplay-Regular", size: 34, relativeTo: .largeTitle)        case .title:                .custom("PlayfairDisplay-Regular", size: 28, relativeTo: .title)        case .title2:                .custom("PlayfairDisplay-Regular", size: 22, relativeTo: .title2)        case .title3:                .custom("PlayfairDisplay-Regular", size:

Hi,  I started exporting RevenueCat events to segment after about 4 months of purchases. I am trying to gather transaction data for the past year however which includes this period. I’ve exported customer lists of all paying customers, but I believe they only have the `latest_product`, not the transaction date. Is it possible to gather this data some other way?

I have a customer who signed up for a 7 day trial  on 12/20/2021. This is listed correctly in the Customer History in the Customer report. In the same customer report it shows “Trial converts on 2021-12-29”. Why would a 7 day trial go 9 days? In the customer history there is no activity other then :First seen using the app (also on 12/20/2021) Started a trial (12/20/2021) Last opened the app (in last day)Looking at the event data for the Started a trial event the expiration (which should be the conversion) is listed correctly as 1640639521296 which is 12/27/21 - 7 days after trial started.

I am trying to integrate RevenueCat in Flutter. While I’m testing on iOS with Paywall provided by purchases_ui_flutter in storekit setting, when I first got the paywall, it showed introdutory offers text and button. But after I subscribed, even if I delete the app and rebuild with xcode, Introductory text and button I set in paywall doesn’t show up anymore. How can I reset these situations? I’m trying to see how it looks with various localizationsThanks in advance.

Hi there, seems like the Payments that are made from the RevenueCat that are shown in the Dashboard are in the UTC timezone, which makes the whole process seemingly annoying as I’ve to check it each time. Is there any way in the account settings where I could change the timezone atleast during development purposes?

I have no idea where to go or what I’m even really looking at?  Thanks for your help in advance.

Hi!I decided to use the anonymous App User ID and add some reference into attributesThat way I can have IAP without a userlogin demand.In some cases end user want to just have a “nick” or other attribute. But it is impossible to search for the user using attributes. Could I suggest that search get a “attr” keyword addon?For example, if you search for; attr:secretstuff:infoaboutsomeone it will search for only attrib “secretstuff” and “infoaboutsomeone” as search text. I wonder also if it is not possible to search for order numbers, google for instances use GPA.3348-7181-1798-xxxxx number, that exists in the “transaction_id” for each event detail. Apple in same way too. Since the data exists, it could be straight forward adding that? Last feature request:I miss a “read attribute” feature in the SDK, so I can read these parameters without using a webhook and another third party to store that again. 

Is there a way to see the number of times a paywall was shown? Maybe I’m missing something, but I’m totally unable to find this in the dashboard or docs. It seems like a very basic, very important feature to offer.If not, I suppose the intent is to use our own analytics to track paywall shows. In that case, is there any way to determine WHICH paywall was actually shown when using PaywallView with Targeting and Experiments?In the app I’m working on now, we have some targeting rules that show a discount to certain active users who haven’t upgraded, and so we need to know from the RC side which paywall was selected since it is running that targeting.

I added a collaborator (a team member) and he added a bunch of new apps that we would like to use.Unfortunately the newly added apps do not show up on our main admin account. Any way to have those apps show up on my main admin account?  What we tried: Tried to add collaborators from the other apps and it asked the collaborator to upgradeAny suggestions welcome!

Hello everyone, I am having some troubles concerning RevenueCat.First one is the list of customers which do not appear many users that is already created in RC and we can access by id. (Even filtering directly by an email that exists)Second problem regards to importing old android receipts to RC. It worked with most of cases IOS and android, however, I do not know why, there is two users that have subscriptions and RC do not track it. They have a valid receipt and subscription. When migrating them, RC always responds with status 200. 

Hello! First off, we were very excited to see the new “transfer” button in the RevenueCat customer view. This allows us to reverse unwanted subscription transfers for accounts.I recently used this button to help an account regain access after an unwanted transfer. I noticed that calling the RevenueCat API after doing this showed that both the “transferred from” account and “transferred to” account returned no entitlements. However, within the RevenueCat UI, everything looked correct.After a few minutes, the API call now shows the proper entitlement access for each account. Is this because the account logged in to their device and the receipt re-synced with RevenueCat?Is there any way to make it so that the RevenueCat API returns the correct entitlements after using the RevenueCat UI to perform a transfer? This would really help us. Thank you!

Hi everyone,I am setting up a Paywall using the RevenueCat Paywall Editor and having trouble with the Purchase Button text logic.My Goal: Weekly Plan (has trial): Button should say "Start [Duration] Free Trial" Yearly Plan (no trial): Button should say "Unlock Full Access" The Issue: I have configured the "Introductory Offer" field in the editor with the text: Start {{ product.offer_period_in_days }} Free Trial.When I select the Weekly package, it works correctly (e.g., "Start 3 Free Trial"). However, when I select the Yearly package—which does not have a free trial—the button does not fall back to the standard text. Instead, it displays "Start 365 Free Trial".It seems like the variable is picking up the subscription duration (365 days) as an offer, or the Paywall thinks my Ye

“Active Subscribers” and “Total Revenue” on the Customers pagedo not match “Active Subscriptions” and “Revenue” on the Overview page, which are higher here.(App Store only.   New app.)Why?

I want to have token with expiry to be more robust. May be create webhook programatically or upload key file to generate JWT or use Firebase Auth. 

Not Able to find Slack Integration section 

If the system font scale on iOS is ratcheted up far enough, my paywall becomes unusable. I have control of this throughout my app, but I can’t find a way to disable font scaling in my RevenueCat paywall. Is there a setting or workaround anywhere to do this? We’re getting customer reports with busted paywalls due to font scale settings.

Hi,I’m using the RevenueCat Web Paywall Editor and would like to keep using it (no custom paywall in code).With Android 16, forcing portrait is no longer allowed → I now need proper landscape support.Current challenges: Paywall is optimized for portrait, but breaks in landscape (height constraints) Editor only provides FIT / FILL / FIXED — no responsive rules No way to: show/hide elements based on orientation adjust layout/spacing per orientation Tried switching images from FILL → FIT, but still not getting good results Questions: What are the best practices to design a paywall that works well in both portrait & landscape using the Web Editor? Is the expected approach: one responsive layout?

Hi RevenueCat team 👋Love the Paywall Builder — it covers a lot of ground without needing a developer. I wanted to submit a feature request for two animation/visual effect capabilities that I think would have a meaningful impact on conversion:**1. Pulse animation on the CTA button**A subtle, looping pulse effect on the primary purchase button (e.g. a gentle scale or glow pulse) is a well-established pattern for drawing attention to the key action on a paywall. Right now there's no way to add motion to the button component without going fully custom.**2. Shimmer / glow effect on  badges**A glimmer or shimmer animation on a badge is a lightweight way to signal which plan to pick and nudge users toward the higher-value option. Again, this isn't currently achievable within the builder.Both effects are small but proven conversion levers — especially on paywalls where users may be hesitating between plans.

I created a paywall with a toggle. With the toggle is off, I have 2 offers:$rc_annual  $rc_monthlyWhen it’s on:annual_3d_free_trial $rc_monthlyannual_3d_free_trial is basically an annual offer, but I attached it an Apple Store offer identifier. My issue is that when I’m selecting $rc_annual, the Apple Store offer is applied to this subscription, while it is not linked to in the paywall configurator.Expected result: the offer identifier should be liked to the package I selected $rc_annual configuration annual_3d_free_trial configuration

We’re building a paywall via RevenueCat paywall editor, but can’t find how to show different texts for Android and iOS.We explain to our users in the footer how to manage their subscriptions, but obviously users should see different guides depending on their OS. Is there a way to solve this problem? Thanks.

Heads up everyone  it looks like all icons for both iOS and Android apps have suddenly disappeared from the UI, on both web and mobile.Not sure if this is a bug or part of an update, but the interface is currently missing key visual elements, which makes navigation pretty confusing.Is anyone else experiencing this?It’s been like this for weeks

revenuecat website productionI updated image on my paywall and saved it, but for some reason i can’t see it updated on production?Other changes I made alongside updating the image, such as updating texts, are being updated just fine.

When I try to update my experiment enrollment % to, say 65%, I get an error saying “Could not update experiment”. Same for 50, 55%.  I think something changed with the slider because before you could only increment the slider in 5 percentage increments (if I remember correctly). Now we can adjust it every 1% but most values it doesn’t seem to accept.